FAQs
Before Booking
1. Can the childminder clean my house or take care of my pets?
As much as possible and to get the utmost service from The Inna Circle Childminders, their focus is more on taking care of your children as their primary service. Household chores and taking care of your pets are discouraged.
2. What is the maximum hours per booking?
As of the moment, our system can allow you to book a case session up to 10 hours.
3. When are you expanding beyond Metro Manila?
We are doing it as soon as possible! But given that the qualified childminders will undergo a series of screenings and preparations, we can not rush the process. But be updated via our social media posts (IG, FB..) and be in the loop of what’s latest in our services.
4. I have a party next weekend—can I book a childminder for the event?
We’re excited to offer this in the future, but right now, for the safety of all involved, we ask that care takes place in the home.
5. Can you care for kids with special needs?
We are working hard to build a team of qualified childminders who can care for special needs kids with the level of support they deserve and the selection process for this level of support is ongoing. At this time we aren’t prepared to serve children that require advanced support. We will keep you updated as this changes!
6. When can I book a childminder? Are you open on the weekends or early mornings?
Currently, our bookable times are daily, 7AM—10PM (subject to availability).
7. Can I book the childminder immediately?
Unfortunately, we don’t accept bookings for less than 24 hours.
8. What should I do if I don’t live inside the service area, but I really need a childminder?
We only serve some parts of Metro Manila for now. Please get in touch with hello@theinnacircle.com to check the available cities. We will do our best to help you.
9. How do you guarantee my kid will be safe and the childminder is trustworthy?
The Inna Circle Childminders undergo a tedious process prior to presenting them in our roster. Aside from screening the childminders based on their qualifications, experience and skillsets through CV review and interview, our partner - third party security agency will conduct a thorough background investigation to verify the information and identification documents that they provided.
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Afterwards, they will be invited to be a part of an on-boarding session where they will also be evaluated according to skill levels and commitment. This is facilitated by the one of the premier universities in teacher training.
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After completion, they will undergo an Emergency Response Training Course facilitated by the Philippine Red Cross. Then, more training on childcare will be conducted by the best in the industry -from university professors to service practitioners.
How do we know they are trustworthy? By showing their level of commitment to undergo this tiered selection process and how they are trying to improve their skills with every step.
10. How much per hour?
The amount depends on the kind of service that you need for your children. Book your schedule for quotation.
Booking
1. What if I need to change my booking?
Kindly email us at hello@theinnacircle.com and we will work on the rescheduling if the need arises.
2. Why I can’t find any childminders on the platform?
Maybe all the childminders are not available with your time, please click “edit search” to change the time. If you still cannot find the childminder, please email us at hello@theinnacircle.com
3. I didn’t receive the booking confirmation.
To check if you really received a booking confirmation email, first search “hello@theinnacircle.com”. If not, check your spam or trash folder. If these didn’t work, please email hello@theinnacircle.com with the subject DID NOT RECEIVE A BOOKING CONFIRMATION EMAIL.
4. If I don’t like my childminder?
We would love to provide the best experience for you, please email us at hello@theinnacircle.com. We will respond and find a new match as soon as possible.
During Booking
1. Can I extend my booking time during a session?
We appreciate that you enjoy your time with the childminder during your scheduled session. But please bear in mind that after the agreed serviceable hours, childminder on duty may have to run to her next booking. Kindly check with your childminder first if they can accommodate your request for extensions.
2. If I have some issues during the booking?
Kindly call our attention and email us at hello@theinnacircle.com with
the subject BOOKING ISSUES.
3. If the childminder didn’t show up??
Call or text The Inna Circle emergency hotline number “+63 -917 155 4662. We will handle the situation ASAP.